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Betting Rules
These Betting Rules explain the general conditions that apply when you place bets with Hexabet Casino. They should be read together with our Terms and Conditions, Privacy Policy and Responsible Gambling information. By opening an account or placing a wager, you confirm that you understand and accept the rules that apply to your use of the website.
General betting conditions
Hexabet Casino provides online gambling services subject to applicable Australian laws, the rules displayed on the website and any product-specific conditions shown before you place a bet. These rules are intended to give players a clear understanding of how wagers are accepted, recorded and settled. If a specific game, market or promotion has additional rules, those rules will apply to the relevant activity and should be reviewed before play.
You must be at least 18 years of age and legally entitled to use the service from your location. You are responsible for checking whether online gambling is permitted where you are located. We may request information to verify your identity, age, account details or eligibility. An account must be used only by the person in whose name it is registered. You must keep your login information secure and notify us if you believe that another person has accessed your account.
You must provide information that is accurate, complete and current. Accounts may be restricted, suspended or closed where information cannot be verified, where the rules may have been breached, or where activity creates a security, legal or responsible gambling concern. We may also take action where an account appears to have been created or used for an improper purpose.
- Do not open or operate an account on behalf of another person.
- Do not allow another person to place bets using your account.
- Do not use the service if you are under 18 or otherwise prohibited from gambling.
- Do not use automated software, bots or other tools designed to interfere with the website or betting process.
- Read the displayed odds, selections, stake, possible return and any relevant conditions before confirming a wager.
Acceptance of a wager
A bet is generally treated as placed only after it has been submitted successfully and recorded by the website. A message, account entry or other confirmation may indicate that a wager has been received, but you should check your account history to confirm the details. A bet that is still pending, rejected, cancelled or not shown in your account should not be assumed to have been accepted.
Placing and checking bets
Before confirming a wager, check the selected game, market, event, outcome, odds, stake and any other information displayed on the betting screen. You are responsible for reviewing your bet slip and making sure it is correct. Once a wager has been accepted, it may not be possible to change or cancel it unless the applicable product rules specifically allow this.
The website may display minimum or maximum stakes, available payment methods, betting restrictions or other limits. These may differ between products, markets, games or accounts. Any limit shown during the betting process forms part of the conditions for that wager. A displayed amount or return is not a promise that a bet will be accepted if the bet does not meet the applicable requirements.
Odds, prices, game information and market descriptions may change before a wager is accepted. The applicable odds or terms are those confirmed when the bet is successfully recorded, subject to correction under these rules and the relevant product conditions. You should not rely solely on information from third-party websites or unofficial sources when deciding whether to place a bet.
Technical interruptions and errors
Although reasonable steps are taken to maintain the website, access may be interrupted by maintenance, telecommunications problems, software faults, device issues or events outside our control. A wager is not accepted merely because a button was selected or a payment instruction was started. If the website displays an error, duplicate confirmation or inconsistent information, stop using the relevant betting function and check your account history before trying again.
Obvious errors may be corrected in accordance with the applicable rules. An obvious error may include a clearly incorrect price, selection, result, market description or calculation caused by a technical or human mistake. If a bet is affected by an error, the wager may be adjusted, cancelled or settled using the correct information, as permitted by the relevant conditions. We will not knowingly rely on an error to provide an unfair result.
- Review the bet details carefully before confirming.
- Wait for the confirmation or check your account history.
- Keep a record of the relevant bet reference where one is provided.
- Report unexplained discrepancies promptly through the available support process.
- Do not place a further wager solely because a previous transaction appears delayed.
Results, settlement and payments
Bets are settled using the official result or outcome applicable to the relevant product. For event-based betting, this may be determined by the official governing body, organiser or other recognised source identified in the market rules. For casino or game play, settlement is normally based on the result generated and recorded by the relevant game system. The result used for settlement may not be changed merely because a later report, appeal or unofficial source gives a different account.
Each market or game may contain special conditions covering postponed, abandoned, interrupted, rescheduled or incomplete events. These conditions may also address changes to the venue, format, participants or event timing. You should read the rules for the specific market before placing a bet because the treatment of these circumstances can depend on the product and the information available at the time.
Where a selection is withdrawn, a participant does not take part, an event is changed or a game is interrupted, the applicable product rules will determine whether the wager remains active, is recalculated or is cancelled. A bet is not automatically a winning bet because a selection is later removed or an event does not proceed as originally expected.
Settlement records
Your account history may show the stake, selection, odds or game details, result, status and any amount credited or debited. Records can take time to update where a result requires confirmation or manual review. A displayed balance should be checked against your transaction history, especially after a technical interruption or a result correction.
If a bet is settled incorrectly, or a payment or account entry is made in error, the entry may be corrected. Where an amount has been credited to your account by mistake, you must not withdraw or spend it after becoming aware of the error. We may reverse or recover an incorrect credit in accordance with the Terms and Conditions and applicable law.
Currency and transaction responsibility
The currency, payment method conditions and transaction requirements displayed on the website apply to your account. You are responsible for ensuring that payments are made using a method authorised for your use and that the relevant account details are correct. Third-party payment providers may apply their own terms, processing procedures or fees. A transaction may be delayed while identity, payment or security checks are completed.
Fair play, safety and rule changes
Fair and safe play is expected from every Hexabet Casino customer. You must not manipulate a game, interfere with the website, exploit a vulnerability, use stolen payment information or engage in conduct intended to obtain an improper advantage. Suspicious activity may be reviewed and may result in a bet being withheld from settlement, an account being restricted or other action permitted under the Terms and Conditions.
We may carry out checks to meet legal, security, fraud prevention and responsible gambling obligations. These checks can include reviewing account activity, payment information, device information, identity documents or patterns of play. Information is handled in accordance with the Privacy Policy. You should respond accurately to reasonable verification requests and avoid opening additional accounts while a review is in progress.
Responsible gambling
Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and only wager money you can afford to lose. Do not gamble when affected by alcohol, medication, strong emotions or financial pressure. Taking regular breaks can help you keep your activity in perspective.
- Set personal spending and time limits before playing.
- Never chase losses by increasing stakes or borrowing money.
- Use available account controls or restriction options if your gambling is becoming difficult to manage.
- Ask for help from an appropriate Australian gambling support service if gambling is causing concern.
- Contact us through the available website channels if you need information about account restrictions or responsible gambling tools.
These Betting Rules may be updated when products, legal requirements, security measures or operating processes change. The current version published on the website applies to activity carried out after the relevant update, unless a different approach is required by law or clearly stated for a particular bet. You should review the rules regularly. If any part of these rules conflicts with a specific product rule, the specific rule will apply to that product, followed by the Terms and Conditions and applicable law.