Privacy Policy | Hexabet Casino

Information we collect

When you use Hexabet Casino, we may handle information that identifies you, relates to your account, or is connected with your activity on the website. The information collected depends on the services you use, the choices you make and the checks that may be needed before certain account or payment features are available.

Information you provide

Account details, such as your name, date of birth, username, password, contact details and other information needed to create and manage an account.
Verification information and documents, where needed to confirm your identity, age, eligibility or account details. These documents may contain information such as an image, date of birth or other identifying details.
Payment and transaction information, including deposits, withdrawals, account balances, transaction history and information needed to process or review a payment. Payment providers may handle some payment details directly.
Information you provide when contacting customer support, submitting a request, reporting a problem, making a complaint or communicating with us in another way.
Preferences and communications choices, including whether you wish to receive marketing messages or service notifications.

Information collected automatically

When you access the website, we may collect device and technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, access times, pages viewed and interactions with website features. We may also collect information about how you arrived at the website and how you use it. This helps us operate the website, maintain security, understand performance and improve the user experience.

Some information may be combined from different sources, for example information from your account, transactions, device and support interactions. We seek to keep information accurate and relevant to the purposes for which it is used.

How we use personal information

Hexabet Casino uses personal information to provide and administer its services, protect accounts and meet applicable obligations. We may use information for the following purposes:

To create, maintain and manage your account, including confirming your details and providing access to available features.
To process deposits, withdrawals and other transactions, keep appropriate transaction records and help resolve payment questions.
To carry out identity, age, verification, fraud prevention, security and risk checks. These checks may involve reviewing account activity, device information, transaction patterns and documents you provide.
To communicate with you about your account, transactions, verification requests, security matters, changes to services and other important operational information.
To provide customer support, investigate enquiries and complaints, and keep records of communications where appropriate.
To monitor, test, maintain and improve the website, including identifying technical faults, preventing misuse and understanding how features are used.
To comply with applicable legal, regulatory, financial, tax, reporting and record-keeping requirements, and to respond to lawful requests.
To protect Hexabet Casino, players and other people from fraud, unauthorised activity, abuse, security threats and other harmful or unlawful conduct.
To send marketing communications where permitted and where you have provided consent or another lawful permission applies. Marketing messages may include information about services, features or promotions.

The particular information used will depend on the purpose. For example, verification documents may be used for identity and security checks, while device data may be used to help protect an account and detect suspicious activity. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements, or where you have been informed and have given any consent that is needed.

You can withdraw consent to marketing at any time. If you withdraw consent, this will not affect processing that took place before the withdrawal, and it will not necessarily stop important service or security communications that are required to operate your account.

Sharing, security and retention

Who may receive information

Personal information may be shared where reasonably necessary for the purposes described in this Policy. This can include selected service providers that support website hosting, technology, identity and verification checks, payment processing, fraud prevention, customer support, communications, analytics, security and record management. These providers are expected to handle information for approved purposes and to apply appropriate protections.

Information may also be disclosed where needed to protect rights and safety, investigate suspected fraud or unlawful activity, enforce applicable terms, respond to a valid legal request, or comply with an applicable obligation. If the business or part of its services is reorganised, transferred or combined with another business, information may be shared as part of that process, subject to appropriate protections.

Security measures

We use reasonable technical, organisational and administrative measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, monitoring, staff procedures and other safeguards appropriate to the nature of the information. No website, transmission method or storage system can be guaranteed to be completely secure, so you should use a strong password, keep your login details confidential and contact support if you suspect unauthorised account activity.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. The period can depend on the type of information, the reason it was collected, account activity, security needs and applicable requirements. Some account, verification, transaction and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Cookies and similar technologies

Hexabet Casino may use cookies and similar technologies to make the website function, remember preferences, support account and security features, measure performance and understand how visitors use the website. Some cookies may be placed by service providers that help us deliver these functions.

Cookies can be temporary or remain on your device for a longer period. They may be essential to the operation of parts of the website, while others help with convenience, analysis or communications. If you do not accept certain cookies, some website features may not work as intended.

You can manage, block or delete cookies through your browser settings. Browser controls differ between devices and browsers, so changing these settings may affect your experience. Information already collected through cookies may still be used where permitted for security, operational or record-keeping purposes.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are subject to appropriate verification and may be limited where we need to protect another person, preserve security, investigate suspected wrongdoing or comply with a legal obligation.

Access: you may ask for a copy of personal information we hold about you, together with general information about how it is used.
Correction: you may ask us to correct information that is inaccurate, incomplete or out of date. You can also update some account details through available account settings.
Deletion: you may ask us to delete your personal information where there is no continuing lawful reason to keep it. Deletion may not be possible for records that must be retained for a period required by law or for other permitted purposes.
Marketing consent: you may withdraw consent to marketing communications at any time. You may also use an unsubscribe option included in a marketing message where one is available.
Restriction or objection: where available under applicable requirements, you may ask us to limit or review certain processing, including some marketing or processing based on particular circumstances.

To exercise your rights or ask a privacy question, email support@hexabetcasino.best. Please describe your request clearly and provide enough information for us to identify your account and understand what you are asking for. We may need to request reasonable additional information to verify your identity before providing access or making changes. We aim to handle requests within a reasonable period and may explain if more time or information is needed.

If you believe information we hold is incorrect, please tell us what needs to be changed and, where useful, provide the correct details. If you ask for deletion, we will assess the request against our retention, security and legal responsibilities. Closing an account does not automatically remove every record connected with it.

Policy updates

We may update this Privacy Policy when our services, practices or applicable requirements change. The updated version will be made available on the website and will apply from the date stated or, if no date is stated, from publication. We encourage you to review this page periodically so you remain informed about how personal information is handled.