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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Hexabet Casino, create an account, deposit funds, play games or use other services made available through the website. Please read them carefully before using the site. By accessing Hexabet Casino or registering an account, you acknowledge that you have read, understood and accepted these terms.
1. General terms
These terms form a legal agreement between you and Hexabet Casino in relation to your use of the website and its services. They apply together with any additional rules, instructions, game conditions, promotional terms, privacy information and other notices displayed on the website. If a specific game, promotion or service has separate terms, those terms will also apply. If there is an inconsistency, the specific terms for that game, promotion or service may apply to the relevant activity.
You should only use Hexabet Casino for lawful purposes and in accordance with these terms. You are responsible for reading the current version before using the website. Hexabet Casino may update, replace or withdraw parts of the website, its games or its services from time to time. Continued use after an update is published may be treated as acceptance of the updated terms.
The website is intended for people who are legally permitted to gamble in their place of residence. Access may not be available in every location. You are responsible for checking whether online gambling is lawful for you and for complying with all laws that apply to your use of the website. Hexabet Casino does not invite you to use the website where doing so would be unlawful.
Nothing in these terms is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation. Where a provision is found to be invalid or unenforceable, it will be read down or removed to the extent required, without affecting the remaining provisions.
2. Eligibility and your account
You must meet the minimum legal age for gambling in your location and must be at least 18 years old to use Hexabet Casino. By opening or using an account, you confirm that you satisfy these requirements. You must not use the website on behalf of another person, allow another person to use your account, or assist anyone who is not permitted to gamble to access the services.
You must provide information that is accurate, complete and current when registering an account and whenever requested to update your details. This may include information needed to confirm your identity, age, location, payment method or source of funds. Hexabet Casino may carry out verification checks before, during or after your use of the website. You must cooperate with reasonable requests for documents or further information.
Your account security is your responsibility. Keep your username, password and other access information confidential, use a secure device and sign out when you have finished. You must notify Hexabet Casino through the available website support channels if you believe that your account has been accessed without permission or that your security details may be compromised. You remain responsible for activity carried out through your account unless applicable law provides otherwise.
- You must not open or operate an account using false, misleading or stolen information.
- You must not open multiple accounts unless Hexabet Casino has expressly authorised this in writing.
- You must not transfer, sell, lend or otherwise make your account available to another person.
- You must not use an account to conceal the identity of a user or the source of funds.
- You must not use the website while subject to a self-exclusion or other gambling restriction that prevents you from doing so.
Hexabet Casino may refuse an application, limit access, suspend an account or close an account where information cannot be verified, where these terms may have been breached, where activity appears fraudulent or unlawful, or where action is needed to meet legal, compliance, security or responsible gambling obligations.
3. Deposits, withdrawals and gameplay
You may only deposit funds using a payment method that is in your name or that you are authorised to use. Deposits must be made for your own use and not for the benefit of another person. Available payment methods, minimum or maximum transaction settings, fees and processing requirements may vary and will be shown on the website where relevant. You should review the information displayed before confirming a transaction.
You must not deposit funds obtained from unlawful activity or use the website to move, disguise or transfer funds. Hexabet Casino may delay, reject or reverse a transaction while checks are completed. A withdrawal may require identity verification, confirmation of the payment method or other compliance checks. Processing times can vary according to the method used, the information supplied and the checks required.
You are responsible for checking all transaction details before submitting a deposit or withdrawal request. Subject to applicable law, Hexabet Casino may correct clear errors, cancel transactions affected by a technical problem, or investigate activity that appears irregular. If funds are credited to your account in error, you must not use them and must notify Hexabet Casino through the available support channels.
Games are provided for entertainment and involve chance. You acknowledge that outcomes cannot be guaranteed and that losses are possible. You should only gamble with money you can afford to lose. A game may be interrupted by technical faults, communication failures, maintenance or other events outside reasonable control. Where a result or transaction is affected by an error, Hexabet Casino may take reasonable steps to correct the error in accordance with applicable law and the relevant game rules.
You are responsible for reviewing the rules of each game before playing, including any information about how bets are placed, how outcomes are determined and how winnings are calculated. Unless a separate rule states otherwise, a confirmed bet cannot be changed or cancelled by the player. Records held in Hexabet Casino systems may be used to determine account activity, subject to applicable law and any rights you may have to challenge an error.
4. Promotions, bonuses and prohibited conduct
From time to time, Hexabet Casino may make promotions, bonuses or other offers available. Each offer may have its own eligibility requirements, expiry conditions, wagering or play requirements, contribution rules, account restrictions and other terms. You should read the specific promotional terms before accepting or using an offer. If you do not meet those terms, the offer or any related benefit may be withdrawn or cancelled.
Unless the relevant offer terms state otherwise, promotions are intended for one person, one household and one account. Hexabet Casino may prevent participation or remove promotional benefits where it reasonably believes an offer is being misused, exploited or accessed through multiple accounts, automated activity, coordinated play or other unfair conduct. Any action will be taken subject to applicable law.
Prohibited use
You must not interfere with the operation or security of the website. This includes introducing malicious code, using automated tools or bots, attempting to gain unauthorised access, manipulating game results, exploiting software errors, using stolen payment details, engaging in fraud, or acting in a way that could damage Hexabet Casino or other users.
You must not use the website to harass, threaten, impersonate or defraud another person. You must not upload or distribute material that is unlawful, harmful, abusive, discriminatory, misleading or that infringes another person's rights. Hexabet Casino may remove content, restrict access or take other reasonable action where prohibited conduct is suspected.
Where prohibited conduct, fraud or a serious breach is suspected, Hexabet Casino may suspend activity while investigating. This may include withholding access to an account or transactions to the extent permitted by law. Any decision will not prevent you from exercising rights available under applicable consumer, privacy or gambling legislation.
5. Responsible gambling, privacy and legal information
Gambling should remain a form of entertainment, not a way to make money or recover losses. Set a budget before you play, keep track of the time and money you spend, and never gamble with money needed for living expenses. Do not gamble when you are upset, under the influence of alcohol or drugs, or trying to solve financial problems.
- Take regular breaks and avoid chasing losses.
- Use available deposit, spending, time or account restriction tools where they are offered.
- Consider self-exclusion if gambling is no longer enjoyable or is becoming difficult to control.
- Seek independent support if gambling is affecting your finances, relationships, health or work.
- If you are concerned about someone else's gambling, encourage them to seek appropriate help.
Further responsible gambling information and available account controls may be provided on the website. You can also use the available support channels to ask about account restrictions or self-exclusion. Restrictions may take effect in accordance with the relevant process and applicable requirements. You should not attempt to bypass a restriction by creating or using another account.
Personal information is handled in accordance with the Hexabet Casino Privacy Policy. That policy explains what information may be collected, why it may be used, how it may be disclosed, how it is protected and what choices or rights may be available to you. By using the website, you acknowledge that information may be processed as described in that policy and as otherwise permitted or required by law.
Website content is provided for general information and may be changed, suspended or withdrawn without notice where permitted by law. Hexabet Casino does not guarantee that the website will always be available, uninterrupted, secure or free from errors. You are responsible for having suitable internet access, compatible equipment and appropriate security controls when using the website.
These terms are governed by the laws that apply to your use of the website and any mandatory rights or protections available in Australia. Disputes should first be raised through the available Hexabet Casino support or complaints process so that the matter can be reviewed. Nothing in these terms prevents you from contacting an appropriate consumer, gambling or legal authority, or from using any dispute resolution right available under applicable law.
If you have questions about these terms, review the information on the website or use the available support channels. The version of these terms displayed on the website is the current version, unless a later effective date is stated. By continuing to use Hexabet Casino after changes take effect, you agree to the revised terms. If you do not agree with an update, you should stop using the website and follow the available account closure process.