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Responsible Gaming
Hexabet Casino is committed to promoting a safer and more informed approach to online gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set clear limits, keep track of your activity and take a break whenever gambling stops feeling enjoyable or controlled.
Gamble for entertainment
Online casino games involve risk, and there is no guaranteed way to win. Every wager should be made with money you can afford to lose after essential costs have been covered. Do not use gambling to pay bills, manage debt, replace income or recover money that has already been lost. A win is never certain, and past results do not predict future outcomes.
Before you play, decide how much time and money you are comfortable spending. Treat these amounts as entertainment expenses rather than an investment. When your budget or planned playing time has been reached, stop. Avoid increasing your stake simply because a game has not gone your way, and do not assume that a large loss must be followed by a win.
Practical habits for safer play
- Set a gambling budget before you begin and keep it separate from money needed for rent, food, bills, savings and other essentials.
- Set a time limit and use reminders or breaks so that gambling does not take over your day or interfere with sleep, work, study or relationships.
- Keep a record of deposits, wagers, wins and losses so you have a realistic view of your activity.
- Never chase losses by placing larger or more frequent bets in an attempt to get money back.
- Avoid gambling when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
- Do not borrow money, use credit intended for essential expenses or sell belongings to fund gambling.
- Take regular breaks and spend time on other activities, including exercise, hobbies and social commitments.
- Do not allow another person to use your account, and never use another person's account to gamble.
Responsible gambling also means protecting other people. Accounts should not be used by children or anyone who is not legally permitted to gamble. Keep login details private, use appropriate device security and take reasonable steps to prevent minors from accessing gambling services.
Recognise the signs of harm
Gambling can become difficult to control for some people. A problem may develop gradually, and it is not necessary to lose a large amount of money before asking for help. Changes in mood, finances, behaviour or relationships can be useful warning signs. Paying attention early can make it easier to regain control.
You may need to take a break if you are
- Spending more time or money gambling than you planned.
- Thinking about gambling frequently or feeling restless when you cannot play.
- Increasing bet sizes to achieve the same excitement or to try to recover losses.
- Hiding gambling activity, deposits or losses from family, friends or colleagues.
- Borrowing money, missing payments or experiencing financial pressure because of gambling.
- Feeling anxious, guilty, irritable or distressed after playing.
- Gambling to escape personal problems, loneliness, stress or difficult emotions.
- Missing work, study, appointments or social occasions because of gambling.
- Arguing with people close to you about how often or how much you gamble.
- Trying to stop or cut back but returning to gambling sooner than intended.
These signs do not mean you have to manage the situation alone. Stop gambling, speak openly with someone you trust and consider contacting an Australian gambling support service. Trained counsellors and support organisations can provide confidential guidance, practical strategies and information about treatment options. You can seek support even if you are unsure whether your gambling is a problem.
If gambling is contributing to severe distress or you feel unsafe, seek urgent help through the appropriate emergency or crisis service in your location. Your wellbeing is more important than any account, wager or financial loss.
Safer gambling tools and account controls
Account controls can help you keep gambling within limits, but they work best when chosen before you start playing. Depending on the services available to your account and location, safer gambling options may include deposit limits, loss limits, wagering limits, session reminders, time-outs, account breaks and self-exclusion.
Use controls before you need them
- Choose a realistic amount that you can afford to spend over a selected period.
- Set a playing-time reminder or decide when your session will end.
- Review your account activity regularly, including deposits, withdrawals, wagers and time spent playing.
- Lower your limits or request a temporary break if your activity is increasing or becoming difficult to manage.
- Use self-exclusion when you want to stop gambling for a defined period or for longer.
- Do not try to work around a restriction by opening another account or using another person's account.
A time-out or self-exclusion request is a serious decision. During a restricted period, do not attempt to access gambling services through a different account, device or provider. If you are concerned that you may change your mind, tell a trusted person and ask them to support your decision. You can also remove saved payment methods, block gambling-related applications and limit access to gambling websites where suitable tools are available on your devices.
If you want to change a limit, close an account or request a break, use the account or support channels made available by Hexabet Casino. We may need to complete identity or account checks before applying certain controls. The availability, operation and timing of a control can depend on the type of request, your account status and applicable requirements. Account controls are not a substitute for professional support where gambling is causing harm.
Financial and personal safeguards
- Set banking alerts so you can see deposits and withdrawals promptly.
- Avoid saving payment details if doing so makes impulsive deposits easier.
- Ask your bank or financial provider whether gambling transaction controls are available.
- Tell a trusted person about your budget and ask them to help you stay accountable.
- Keep gambling separate from shared household finances where possible.
- Consider professional financial advice if gambling has contributed to debt or missed payments.
Support, protection and our approach
Hexabet Casino encourages players to make informed choices and to ask for help early. Our responsible gaming approach is intended to support safer play, identify concerns where possible and provide account-based controls when they are available. No online service can remove all gambling risk, so players remain responsible for complying with applicable laws, account rules and the limits they choose.
If you are concerned about someone else
Family members, friends and colleagues can also be affected by gambling. Approach the person calmly and focus on what you have observed rather than making accusations. Encourage them to take a break, review their account controls and speak with a qualified gambling support service. Protect shared finances where appropriate, and do not lend money to cover gambling losses or debts if doing so may prolong the problem.
Contacting support
If you need help with a safer gambling tool, account break or self-exclusion request, use the support option available through the Hexabet Casino website or your account. Do not include unnecessary sensitive information when making an enquiry. For independent assistance, look for an Australian gambling counselling or support service in your state or territory. These services can explain available options for you and, where relevant, for affected family members.
This page provides general information and is not medical, financial or legal advice. Gambling laws and support arrangements can differ across Australia. Make sure you are legally allowed to gamble where you are located and review the applicable terms before using the service. If gambling no longer feels like a choice, stop playing and seek support.
A simple personal check
- Can I afford the money I plan to spend without affecting essential expenses?
- Can I stop at the time and amount I decided before playing?
- Am I gambling because I enjoy the activity, or because I am trying to escape a problem or recover losses?
- Have I been open with people close to me about my gambling?
- Would a break, lower limit or conversation with a support service be helpful now?
If you cannot answer these questions confidently, consider stopping for now. Taking a break is a sensible step, not a failure. Help is available, and asking for support early can make it easier to protect your finances, relationships and wellbeing.
